Terms and Conditions

Terms and Conditions 

Effective Date: 07/03/2025

1. Introduction

Welcome to Ananda! These Terms and Conditions ("Terms") govern your use of our platform, which facilitates service bookings between users and service providers. By accessing or using Ananda, you agree to abide by these Terms.

2. Definitions

• "Platform" refers to Ananda, including its website and mobile application.
• "User" refers to anyone who accesses or uses the Platform.
• "Service Provider" refers to professionals or businesses offering services via the Platform.
• "We," "Us," or "Our" refers to Ananda.

3. User Accounts

• Users must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account details.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Service Bookings

• Ananda acts as a platform to connect users with service providers; we do not provide services directly.
• Users are responsible for reviewing service details before making a booking.
• Payments, cancellations, and refunds are subject to the policies set by individual service providers.

5. Payments and Fees

• Payments for bookings are processed securely through third-party payment gateways.
• Users agree to pay the applicable fees for booked services.
• We are not responsible for any disputes between users and service providers regarding payments.

6. Cancellations and Refunds

• Cancellation and refund policies vary by service provider and will be clearly stated during booking.
• Users must comply with the cancellation policies set by the service provider.

7. User Conduct

By using Ananda, you agree to:

• Use the platform for lawful purposes only.
• Provide accurate information when booking services.
• Refrain from engaging in fraudulent, abusive, or harmful activities.

8. Service Provider Responsibilities

• Service providers must ensure they have the necessary licenses and qualifications.
• They are responsible for delivering services as described on the platform.
• Ananda is not liable for any disputes between users and service providers.

9. Limitation of Liability

• Ananda is a platform facilitating service bookings and does not guarantee the quality, safety, or legality of services.
• We are not liable for any damages, losses, or disputes arising from interactions between users and service providers.

10. Privacy Policy

By using Ananda, you also agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Termination

• We reserve the right to suspend or terminate access to our platform for users who violate these Terms.
• Users may deactivate their accounts at any time.

12. Changes to Terms

We may update these Terms from time to time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated Terms.